I’ve had my Kindle 1 since Christmas and really like it, but since day one it has had an intermittent problem of freezing temporarily at a page turn and then flipping me back to the home page and losing track of my reading location. It also sometimes spontaneously changes the font size on me (not because of any font change in the text.) Sometimes it will get me stuck in the footnotes and refuse to go into the text . Also, it will go for days telling me it is unable to connect to the whispernet, when I have 5 bars of service strength (live near a tower.) These all occur with the battery fully charged, and the jumping back to home page and font changes have happened with whispernet off. It has happened on about 4 or 5 different books. But, some days the Kindle seems to be fine. When I finally realized that this was NOT something I was doing by accidentally pushing the wrong button, I called Customer Service. The rep helped me to reset it using the button on the back and a paper clip, saying that should take care of the problem but if not, they might need to replace the unit. It was fine for about a day and then the problems started again. I was traveling then, so did not call CS again until a month later, when the problem got so bad that I couldn’t read the novel I was on.This time the CS rep talked me through a factory reset, which wiped everything off the kindle. She told me to only download one book at a time and read it, then download one more and read it, etc., and to call them immediately if the problem occurred again. I questioned what was the good of having a kindle if I could only have one book in it at a time, but she said this was just a short-term strategy to see if we could locate a corrupted book. I was skeptical because this had occured on several books from Day 1, but agreed to follow her directions. As soon as we hung up, I downloaded one novel and the problem happened immediately, so I called back. The CS rep I got this time said it sounded like a software problem to him. He had me connect my kindle to whispernet and got some info from it. Then he told me he had to send this to tech support, but they were very busy, so it would be 3 or 4 days before I could expect any response. I said, so I have to just put my kindle on the shelf for days? and he said yes.I was surprised and confused. Customer service before had seemed so helpful, and other people have reported immediate satisfaction, but now it seems like I may be getting a runaround. Intentional or not, this is really bad advertising for amazon and kindle, because I know several people who are watching my experience with the kindle to decide whether to buy one themselves, and I had been contemplating getting kindles for my husband, daughter, and mother. Now we’re all wondering whether kindle is ready for prime time. But, maybe I have unreasonable expectations of CS.So, here are my questions for kindle 1 owners: Have you had these problems? If so, how were they resolved? And, finally, what would you expect from CS in this situation?Thanks. I loved, loved, loved my kindle — when it worked!

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